Industries
Every industry has unique growth opportunities, competitive pressures and economic characteristics. Active Endpoints’ ActiveVOS solutions enable organizations in many industries and markets to implement nimble, responsive applications that foster competitive differentiation, reduce operating costs and drive new market opportunities.
More software companies, government agencies, financial institutions and telecommunications companies use Active Endpoints’ solutions than any other visual orchestration system.
Selected industries served by Active Endpoints
Financial Services
Deregulation and competition are transforming
financial markets, driving firms to continually reinvent their products
and services. Now more than ever, agility is paramount in the financial
services industry. Organizations are under intense pressure to balance
customer responsiveness, operational efficiency and business agility. Active Endpoints delivers solutions that allow financial institutions to
rapidly repurpose information assets and business processes to address
evolving market requirements, without requiring massive disruption to existing
operations. Our solutions enable financial services organizations to maintain
stability while driving strategic, market-facing initiatives.
Online Banking
Retail and institutional banking customers increasingly demand a complete suite of online services from their financial institutions, including online account management, e-billing and bill payment, charge card services, wealth management, mortgages, loans and insurance.
World-class banking portals require an information
foundation that can integrate disparate systems in real time to provide
customers with a consolidated, online view of their relationships. In
many cases, banks must also integrate external applications to deliver
a complete portfolio of services.
Leveraging critical Web services standards such as SOAP, WSDL and BPEL, Active Endpoints' ActiveVOS solutions provide financial services organizations with all of the capabilities needed for building, testing and deploying advanced online applications. Using ActiveVOS, organizations can quickly create portals that integrate internal and external information sources - from transactional systems to analytics to rewards programs - delivering high-value banking services that engender loyalty and customer retention.
Customer Activation and Deactivation
In an era of intense competition, customer acquisition
is expensive. It is imperative for financial services organizations to
streamline the enrollment process and bring new customers on board quickly. And as customers' needs evolve, organizations must also be capable of enriching
those relationships through effective cross-selling and up-selling.
Activation is a complex, multi-step processes that typically involve a
wide range of internal and external systems. Accounts must be created;
directories and access control lists must be updated; authorizations must
be coordinated; transactional and reporting systems must be notified.
Deactivation is even more complex because, over the course of a relationship,
many services (involving many front- and back-end applications) have typically
come into play.
Active Endpoints’ ActiveVOS products are the ideal solution for managing complex customer activation and deactivation processes. ActiveVOS manages real-time and long-running processes, providing unlimited flexibility to get applications, directories and enterprises synchronized. ActiveVOS's open architecture allows easy integration of external rules and monitoring systems. Using ActiveVOS, financial services firms are implementing sophisticated customer activation/deactivation processes that capture new customers quickly and flexibly support key cross-selling and up-selling opportunities.
Fraud Management
From check fraud to credit card fraud to identity theft, fraud is an equal opportunity crime. The same technologies that are driving the financial services industry are also available to criminals, making fraud relatively easy to commit and difficult to detect.
Most fraud detection strategies combine application-specific data sampling and data warehouses to compare in-flight transactions with historical transaction patterns. The lack of real-time, cross-application information limits detection to the most obvious fraudulent activities, and also produces a high rate of "false positives."
Active Endpoints' ActiveVOS solutions deliver an infrastructure foundation
that helps banks stay ahead of the criminals. ActiveVOS integrates flawlessly
with fraud detection technologies such as transaction monitors, data sampling
and analysis tools and fraud alerting engines. Using ActiveVOS, banks
can leverage their applications' growing portfolio of Web services interfaces
to perform real-time sampling, analysis, detection and notification, significantly
reducing exposure to fraudulent transactions.
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Telecommunications
Innovation, deregulation and
competition are changing the face of the telco industry. The convergence
of copper, fiber, wireless and satellite technologies is creating new opportunities
for VOIP and rich content delivery while providing a platform for a new
brand of competitors. Pricing pressure is fierce at a time when customer
acquisition costs and service level expectations are at an all-time high. What's more, service provider consolidation is driving the need to integrate
systems quickly and eliminate business process inefficiencies. Active
Endpoints' solutions allow carriers to rapidly integrate existing and acquired
systems to drive down costs and improve service levels, while enabling
new products to be delivered quickly and efficiently.
Media Syndication & Delivery
Dramatic bandwidth increases and advanced handset displays have opened the door for service providers to deliver a multitude of rich content to customers, including music, video and advanced mapping services. Content sources are eager for new outlets, and service providers are well positioned to broker transactions between sources and consumers.
Brokering content between hundreds (or thousands!) of sources and millions of consumers requires new business models and associated technology infrastructures. Service providers must be capable of rapidly "lighting" new content sources, executing both real-time and longer running business transactions and offering consumers the convenience of self-service.
Active Endpoints' ActiveVOS solutions provide the process and integration infrastructure that enables service providers to broker the delivery of a broad range of media products. ActiveVOS is used directly by telco service providers developing their own in-house applications, as well as by OEMs delivering vertical solutions to the telco market.
Enterprise Network Services
Today, technologies have evolved such that vendors can add Voice XML (VXML) and Call Control XML (CCXML) to their applications as standard Web services. Through these evolutions, organizations can now easily automate many contact center processes by integrating XML-based services using BPEL. Human workflow can be streamlined, systems integration can be optimized and service levels can be dramatically improved.
A key enabler for next generation enterprise
network services is SOA, which promotes the availability of standard software
interfaces across applications. As SOA's core process automation standard,
BPEL then provides the foundation for orchestrating information flows across
operating and organizational domains.
As the world's leading independent provider of SOA orchestration solutions,
Active Endpoints products deliver all of the speed and flexibility needed
to implement next-generation network services. Our solutions are used
by global telecommunications enterprises to power the operations and call
centers of tomorrow - today!
Billing
Time is money and, in the telecommunications business, nothing is more
critical than sending bills out on time. And getting those bills correct
is a huge hurdle in its own right. Each year, the telecommunications industry
in aggregate loses hundreds of millions of dollars because of inaccurate
invoices. The challenges of timeliness and accuracy are compounded by
the need to bring new service plans online quickly. Billing for new services
is often a manually intensive process, leading to increased errors, customer
dissatisfaction and reduced margins.
SOA provides the ideal architecture for addressing complex the systems
integration and process automation challenges associated with complex billing
applications. As each key function of a billing process becomes service-enabled,
it is immediately integrated into the billing application fabric using
BPEL. Even the most complex billing components can be seamlessly constructed
within the BPEL framework, delivering a coherent, automated billing process. What's more, as new service plans are brought online by Marketing, the
SOA framework easily accommodates the addition of new services. Using
BPEL, telecommunications companies are creating flexible, durable billing
applications that save time and money, improve customer satisfaction, and
adapt easily to the introduction of new services.
Active Endpoints' ActiveVOS solutions operate at the core of SOA process
automation. ActiveVOS provides a best-in-class solution for complex billing
applications. Active Endpoints’ consulting services can help organizations
quickly develop a robust SOA billing framework that can be deployed on
a wide range of enterprise infrastructure platforms.
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Government
Public sector organizations and government agencies are under constant pressure to "do more with less." In the post 9/11 climate, cross-agency information sharing and coordination is paramount. At the center of these imperatives is the need for intensive systems and operational integration.
Active Endpoints' solutions allow government
organizations to share vital information in real-time, without compromising
the security and integrity of current operations. ActiveVOS is in use
at key Federal agency and military branches in the United States, and in
many other public sector organizations around the world. And Section 508
compliance makes our solutions easy to adopt across all public sector organizations.
Civilian/Public Sector Organizations
Many national and regional government organizations are plagued by inefficiencies. Government employee productivity is frequently hampered by existing information
technology, limiting the quality and timeliness of services that can
be offered to the public. Critical information is often locked into
agency-specific applications.
Cross-department and cross-agency process improvement requires the integration
of information systems across government IT domains. Service-oriented
architectures (SOAs) provide a path for such integration, permitting required
functions to be exposed without compromising integrity and security. Active
Endpoints provides critical SOA solutions, based on the BPEL (business
process execution language) standard, that help government agencies automate
processes and integrate custom, legacy and packaged applications.
Defense
The greatest impediment to enabling synchronized, coordinated warfare is
the lack of integration of Defense information systems. Defense departments
simply cannot discard deployed information technologies to achieve battlefield
automation. Fortunately, they no longer have to.
Active Endpoints solutions enable defense organizations to preserve and,
as needed, repurpose existing information systems to support new battlefield
strategies, without compromising the security and integrity of current
operations. Our ActiveVOS products run on the broadest available range
of computing platforms, making ActiveVOS the ideal integration and process
automation solution for deployments ranging from mobile computers to mainframes.
Using ActiveVOS, Defense agencies gain massive interoperability across
combat support, command, control and intelligence operations.
Homeland Security
The Homeland Security Act of 2002 served to mobilize and organize the United States to secure the homeland from terrorist attacks. Homeland Security is an exceedingly complex mission that requires coordinated and focused efforts from the federal/central government, state and local governments, the private sector, and the citizens. Critical areas for accomplishing this mission include: streamlined information sharing between federal and state/local governments, agencies, private sector and citizens; improving public safety communications to ensure emergency preparedness and response; and ensuring reliable public health information.
Active Endpoints provides solutions that enable rapid information sharing,
foster communications and facilitate the deployment of new, cross-organizational
processes. Using ActiveVOS, DHS constituencies can dramatically improve
the timeliness, correlation and quality of critical information necessary
to avert future terrorist attacks.
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Technology
Relentless competition and constant change are hallmarks of the software industry. Interoperability, portability and standards support are now driving end customer requirements, regardless of whether the end solution is a vertical solution or a horizontal technology stack. Traditional "stove-piped" architectures are rapidly giving way to SOA and its Web services implementation model. Active Endpoints is the world's leading provider of standards-based visual orchestration systems technologies for OEMs and resellers. Our ActiveVOS solutions are designed from the ground up to be embedded into larger systems, allowing vendors to rapidly BPEL-enable their products in a rational, incremental manner. With ActiveVOS support for WS-BPEL Extension for People (BPEL4People), vendors can deliver products with advanced workflow free from the customer challenges presented by proprietary workflow engines. From desktop to mainframe, ActiveVOS provides technology vendors with unmatched ability to deliver on the promises of SOA to their customers.
Business Applications
The application software game is all about speed
and flexibility. Many vendors deliver competent functionality, but only
the best can implement quickly and deliver highly-customized solutions. What's more, customers are increasingly demanding the flexibility to deploy
vendor solutions in both on-demand and site-based configurations.
SOA and BPEL are rapidly becoming the architecture
of choice for leading business application ISVs. SOA defines the methods
and standards that transform application components into business services,
and BPEL delivers the orchestration "glue" that enables the creation
of highly customized composite applications.
Active Endpoints' ActiveVOS solutions provide all of the speed and flexibility
needed to power SOA business applications. And ActiveVOS's unmatched platform
breadth - from small-footprint to JEE - delivers the broadest available
range of deployment options. ActiveVOS is the solution of choice for leading
business application vendors worldwide.
SOA Infrastructure
Infrastructure software vendors are driving SOA
forward by integrating key enabling technologies into coherent, high-value
product suites. Service busses provide critical message routing, transformation
reliability; adapters retrofit legacy applications with service interfaces,
solving key "last
mile" challenges; and a multitude of other technologies form the foundation
for most SOA applications.
BPEL is the essential underpinning of any SOA technology stack, receiving
messages from the bus and orchestrating complex flows across all service
endpoints. However, developing a world-class BPEL solution in a cost-effective
and timely manner is not practical for most SOA infrastructure vendors.
Active Endpoints' ActiveVOS products are the solution of choice for a growing list of prestigious infrastructure software vendors.
Why? Because ActiveVOS
was developed from the ground up to integrate into complementary technology
stacks. ActiveVOS's pluggable architecture makes integration a breeze;
its performance and scalability are the envy of the competition; and its
platform breadth supports all of the major enterprise deployment requirements
- from small footprint to JEE.
Electronic Markets
Electronic commerce is exploding. Traditional EDI networks are evolving to accommodate Web services; private trading exchanges are appearing daily; and hosted application vendors are experiencing rapid growth in business integration opportunities.
BPEL has emerged as the definitive standard for managing complex transactions
across heterogeneous and trusted trading networks. BPEL's robust orchestration
constructs are designed specifically to handle the demands of sophisticated
electronic markets.
As the leading developer of VOS, Active Endpoints is the ideal partner
for electronic market communities. The flexible architecture of our ActiveVOS
products allows marketplace hosts to quickly and easily deliver solutions
that suit the unique needs of all trading community participants. ActiveVOS
dramatically reduces the time and costs of deploying a wide variety of
electronic trading exchange applications.
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